Frequently Asked Questions

To get you FAST ANSWERS, we have created this list of questions with answers.

This page has the answers to many questions about how to use the site or resolve problems encountered while using the site. It’s the fastest way for you to get answers to most questions. Just click on the question that most closely matches yours to see the answer. If you don’t find the answer you’re looking for here, please let us know by sending us a message.

Our normal business hours are 8 a.m. to 5 p.m. US Eastern time, Monday – Friday.

• When I try to retrieve my results it says, “Oops! No results.” How do I get my report?

That means that something went wrong during your assessment and that there are no results for you. You have to take the assessment again in order to get a report.

This is usually caused by internet connection upsets, firewalls, or security software that blocks or interrupts your access to our site.

This can also be caused by taking too long to complete the assessment. If you minimize the window or go away from the assessment for a while, it will time out.

You can login to the site and take a new one, and that should fix the problem unless there is a connection upset or some security software on your computer that is blocking access to our site.

• Is the assessment and/or report offered in Spanish, French, German, or other languages?

Our assessment and report is available in English only.

• What do the numbers in the bar graph mean?

Those numbers represent the number of questions answered that align with each style. They should total 24 for the full assessment and 12 for the free assessment.

The way you read the report though is less a matter of the numbers and more a matter of the relative heights of the bar graphs. The height of the graphs is not linear with the numbers (the results are normalized against a population average rather than against an arbitrary standard). The numbers are there for us to use for data analysis and trouble shooting more than they are for you to draw strong conclusions from.

• What does it mean if I have “Level” results?

This is a perfectly normal combination of traits. It just means that you have a roughly even of “Level” combination of the four DISC traits. No single style best describes you. At different times and in different situations you could exhibit any of the four traits and none of the four traits is likely to be intense or strong for you. It’s not weird or wrong. It’s just another way that the four traits can combine to make up an individual’s style blend.

• Where is the assessment window?

There are three common reasons this happens.

The most common reason is that your browser is opening the new window under your main browser window. We are working on finding a way to make sure this doesn’t happen, but we haven’t found it yet. The vast majority of people will have the new windows open on top of the main window, and a few will not. Because of the number of browsers on the market and the number of ways that people can change their browser settings, we haven’t found a way to eliminate this behavior.

The second challenge happens when we get high server load. So, give the system a moment and then try again. (We suggest looking for the window under your main window first by minimizing the main window to see if the second window is under it.)

The third challenge is that your browser may need permission before it opens a pop-up window. You may see an icon on the right-hand side of the URL bar that says it has blocked a pop-up. You’ll need to whitelist our site to allow pop-ups so that you can see the window. If you don’t see it there, you can click on the padlock to the left of the URL and make sure that it says “allow” for pop-ups.

• Why do I keep getting kicked out of the assessment?

This problem is usually caused by one of two problems – double-submission of data or session time out.

Double-submission of data problems…

If you’re getting the error that we have the wrong number of answers for you, the most likely reason is that you hit the submit button twice on a question. If that’s what’s happening, make sure you wait for the page to advance to the next question each time you hit the submit button. If there is something like “waiting for member.remoteteammate.com” in the lower left corner of your browser window, that means that you have successfully hit the button and that your browser is waiting for feedback from the site.

The delay can be caused by a number of things. It could be the speed of your internet connection. It could be high traffic on the site. It could be a combination of both. It could be something else affecting your connection with the site (like security software on your computer or a firewall on your server).

Session time-out problems…

Another possible problem is that you were interrupted or went away from your assessment while taking it, and your login timed out. If you saw a message that said you don’t have access to the content, that’s probably what happened. You need to login to the site again and start the assessment over.